Terms and conditions

CitiMED WellCare Membership Club Agreement

This Agreement sets forth the terms of your membership in CitiMED Wellcare Membership Club (“Club”) with CitiMED Primary Care, Dr. T, Virtual Vitality, and other contracted providers. (individually a “CitiMED Practice” and collectively “CitiMED Medical”). The Club is designed to provide you with direct personalized medical services.

INITIAL NOTICES:

NOT HEALTH INSURANCE.  THIS AGREEMENT IS NOT HEALTH INSURANCE AND DOES NOT MEET ANY INDIVIDUAL HEALTH INSURANCE MANDATE THAT MAY BE REQUIRED BY FEDERAL LAW, INCLUDING THE FEDERAL PATIENT PROTECTION AND AFFORDABLE CARE ACT AND COVERS ONLY LIMITED ROUTINE HEALTH CARE SERVICES AS DESIGNATED IN THIS AGREEMENT

BINDING ARBITRATION.  THIS CONTRACT CONTAINS A BINDING ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES

1. CitiMED Wellcare Membership Club Options and Membership Fees.

The Club offers different Membership Options, each with varying scope of services and fees. You must select your desired Membership Option from the available list on CitiMED Medical’s website at wmc.CitiMED.com/membership.  The terms of your selected Membership Option, which can be found on the CitiMED Medical’s website at  https://www.CitiMED.com/membership. Membership Options may change from time to time, and you will receive at least ninety (90) days’ advance notice of such changes. However, you are entitled to the full scope of your Membership Option as it existed as of the effective date of a specific Membership Term for the duration of such Membership Term. For any subsequent Renewal Term, you may accept the revised Membership Options or reject such and terminate your Membership.

You may pay your Membership Fee in a single sum or make periodic payments per a monthly Membership Fee Payment Schedule. The initial payment must be made before your Membership commences. Once paid, your Membership Fee is non-refundable, except as set forth in the CitiMED Medical Refund Policy, available at https://wmc.CitiMED.com/faq   (“What if I change my mind about my membership?”).

2. No Emergency Care; Certain Services and Items Excluded.

If you have an emergency you must dial 911. CitiMED Medical does not treat emergencies. CitiMED Medical does not offer specialist medical services, medications, or supplements.

3. No Insurance Accepted; Self-Payment Only.

The Club is a direct health care service; it is not health insurance. CitiMED Medical does not participate with or bill commercial health insurance plans or federal health care programs such as Medicare or Medicaid. CitiMED Medical providers may recommend you receive services not offered by CitiMED Medical (e.g., specialty services, diagnostic tests), but in no event will CitiMED Medical be responsible for any resulting medical bills.

You are solely responsible for payment of all fees for CitiMED Medical’s services. If you do have health insurance, your insurance policy is a contract between you and your insurance company. It is your responsibility to know your benefits, and how they will apply to your benefit payments. CitiMED Medical takes no responsibility to understand or be bound by the terms and conditions of such insurance. There is no guarantee your insurance company will make any payment on the cost of the services you have purchased.

4. Subscription Billing.

In order to participate in the Club, your Membership Fee payments will be charged to your credit card on a recurring basis. You hereby agree to allow CitiMED Medical to securely store your credit / debit card information (the “Payment Method”). You authorize the Payment Method to be used automatically for your payment responsibilities to CitiMED Medical. If a credit card account is being used for a transaction, CitiMED Medical may obtain preapproval for an amount up to the amount of the payment. If you want to designate a different payment method or if there is a change in your Payment Method information, you can change the information with CitiMED Medical. This may temporarily delay your ability to make online payments while CitiMED Medical verifies the new payment information. You represent and warrant that: (1) any credit / debit card information you supply is true, correct and complete, (2) charges you incur will be honored by your credit/debit card company, (3) you will pay the charges incurred in the amounts posted, including any applicable taxes, and (4) you are the person in whose name the credit / debit card was issued and are authorized to make a purchase or other transaction with the relevant credit / debit card and information. You agree and authorize the Payment Method to be billed automatically in accordance with the Membership Fee Payment Schedule in an amount equal to the Membership Fee in effect for your Membership Term.

If CitiMED Medical is unable to secure funds from your debit / credit card(s) for any reason, including, but not limited to, insufficient funds in the debit / credit card or insufficient or inaccurate information provided by you when submitting electronic payment, CitiMED Medical may undertake further collection action, including application of fees to the extent permitted by law.

You have the right to revoke this authorization by contacting CitiMED Medical at WMC@CitiMED.com at least fifteen (15) days prior to the scheduled payment date. You understand that your Membership may be cancelled or withheld if you revoke this authorization, and you are still responsible for all charges you incur or otherwise owe to CitiMED Medical. This authorization will remain in full force and effect until revoked by you or CitiMED Medical.

5. Term and Termination.

Term. CitiMED Medical may, in its sole discretion, not accept this Agreement and return your payment to you. If CitiMED Medical accepts the Agreement, it will so notify you, and the initial term of this Agreement will begin on the date CitiMED Medical receives your Membership Fee payment and last for the length of the Membership Term you selected (“Initial Term”). After the Initial Term, this Agreement will automatically renew for successive Membership Terms of identical length (each, a “Renewal Term”), unless this Agreement is terminated as provided below.

Termination. Either you or CitiMED Medical may terminate this Agreement at any time, with or without cause, upon thirty (30) days’ prior written notice. Upon notice of termination, you will be entitled to receive the services included in your selected Membership Option until the effective date of termination.

6. Electronic Communications.

By providing your email address, you agree to receive electronic communications via email.

7. Privacy and Confidentiality.

CitiMED Medical and its providers will maintain a record of the services they provide you, and will maintain the confidentiality of your medical information in accordance with applicable state law and federal law.

8. Entire Agreement; Amendment.

This Agreement sets forth the entire agreement between the parties with regard to the subject matter hereof, and supersedes all prior or contemporaneous oral or written agreements. This Agreement may be amended only in writing signed by all parties. Notwithstanding the foregoing, CitiMED Medical may, upon at least ninety (90) days’ notice to you, unilaterally amend the Membership Fees and Membership Payment Schedule at any renewal period of this Agreement and/or amend this Agreement if required by applicable law. Upon receipt of such notice, you may accept these changes or reject them by immediately terminating your Membership in accordance with Section 5 (Termination).

9. Minors.

If you are purchasing a Membership Plan as a parent or legal guardian of a minor, such minor will be treated as a Member hereunder and you will be responsible for their adherence to this Agreement. You agree to hold harmless and indemnify CitiMED Medical for, from, and against any claims of such minor. CitiMED Medical shall not serve as and should not be considered a replacement for a primary care physician/pediatrician with respect to any minor. Any Member under the age of 18 must have a separate primary care pediatrician of record who is responsible for urgent care, vaccinations, and all routine pediatric health care services.

10. Miscellaneous. Governing Law.

This Agreement shall be governed by and construed in accordance with the state laws specified in the applicable State Addendum. Venue. The exclusive forum for all disputes arising under or relating to this Agreement, shall be in Miami – Dade County, Florida, unless such action cannot by law be brought in such forum, in which case the venue required by law shall govern. Waiver. The failure of a party to insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver or deprive that party of the right thereafter to that term or any other term of this Agreement. Severability. The invalidity or unenforceability of any term or provision of this Agreement shall not affect the validity or unenforceability of any other term(s) or provision(s). Successors. This Agreement shall be binding upon and shall inure to the benefit of the parties and their respective successors, assigns, heirs, executors and administrators. No Assignment. You may not assign your rights, duties and obligations under this Agreement without the prior written consent of CitiMED Medical, whose consent may be withheld for any reason. Any attempt to assign said rights, duties and obligations without the prior written consent of CitiMED Medical will be null and void and of no force or effect. CitiMED may assign this Agreement with thirty (30) days in advance to you. Counterparts. This Agreement may be executed electronically in one or more counterparts, all of which together shall constitute only one agreement. State Addendum. The applicable State Addendum shall be incorporated herein. The terms of this Agreement and the State Addendum shall be read in harmony but, in the event of an irreconcilable conflict between the two, the conflicting terms of the State Addendum shall control. Notices.Any communication required or permitted to be sent under this Agreement shall be in writing and sent via electronic mail (a) to CitiMED Medical at WMC@CitiMED.com and (b) to you at the email or the address you designate at signature.

Last Updated: December 18, 2019

Florida State Membership Terms & Conditions

State Addendum:  Florida

This State Addendum is incorporated into the CitiMED Wellcare Membership Club Membership Agreement (the “Agreement”) entered into between CitiMED Medical and the undersigned Member.

The undersigned Florida Member acknowledges, understands and agrees to the following:

  1. Member is receiving services within the State of Florida.
  2. Collectively CitiMED Medical is the Practice that provides services to Members in the State of Florida.
  3. All capitalized terms not otherwise defined in this Addendum shall have the meanings set forth in the Agreement.
  4. Should any conflict arise between the provisions of this Addendum and the Agreement, this Addendum shall control.
  5. The following provisions apply to the services rendered in Florida.
  6. Governing Law. The Agreement, as it applies to the provision of services subject to this State Addendum, shall be governed by the laws of the State of Florida.
  7. Binding Arbitration.  The following provisions shall be applied and enforced in accordance with applicable Florida law.

(1) Important Notice Regarding this Section.  Arbitration does not limit or affect the legal claims Member may bring against CitiMED Medical.  Agreeing to arbitration only affects where any such claims may be brought and how they will be resolved.  Arbitration is a process of private dispute resolution that does not involve the civil courts, a civil judge, or a jury.  Instead, the parties’ dispute is decided by a private arbitrator selected by the parties using the process set forth herein. THIS SECTION WILL REQUIRE MEMBER TO RESOLVE ANY CLAIM THAT MEMBER MAY HAVE AGAINST CITIMED MEDICAL ON AN INDIVIDUAL BASIS PURSUANT TO THE TERMS OF THE AGREEMENT.  EXCEPT AS MAY BE PROHIBITED BY APPLICABLE LAW, THIS SECTION WILL PRECLUDE MEMBER FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST CITIMED MEDICAL; AND ALSO PRECLUDES MEMBER FROM PARTICIPATING IN OR RECOVERING RELIEF UNDER ANY CURRENT OR FUTURE CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION BROUGHT AGAINST CITIMED MEDICAL BY SOMEONE ELSE.  The mere existence of such class, collective, and/or representative lawsuits, however, does not mean that such lawsuits will ultimately succeed.  By agreeing to arbitration with CitiMED Medical, Member is agreeing in advance that Member will not participate in and therefore will not seek to recover monetary or other relief under such class, collective, and/or representative lawsuit (except as may be prohibited by applicable law).  Member will not be precluded from bringing claims against CitiMED Medical in an individual arbitration proceeding. If successful on such claims, Member could be awarded money or other relief by an arbitrator.

(2) How This Section Applies.  This Section applies to any Covered Dispute (as defined in sub-section 3 below) and survives after the Agreement terminates.  Nothing contained in this Section shall be construed to prevent or excuse Member from utilizing any procedure for resolution of complaints established in this Agreement (if any), and this Section is not intended to be a substitute for the utilization of such procedures.  Except as it otherwise provides, this arbitration Section is intended to apply to the resolution of Covered Disputes or any other disputes that otherwise would be resolved in a court of law or before a forum other than arbitration. THIS ARBITRATION SECTION REQUIRES ALL SUCH DISPUTES TO BE RESOLVED ONLY BY AN ARBITRATOR THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY AND NOT BY WAY OF COURT OR JURY TRIAL, OR BY WAY OF CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION (EXCEPT AS MAY BE PROHIBITED BY APPLICABLE LAW).  SUCH DISPUTES INCLUDE, WITHOUT LIMITATION, DISPUTES ARISING OUT OF OR RELATING TO INTERPRETATION OR APPLICATION OF THIS ARBITRATION SECTION, INCLUDING THE ENFORCEABILITY, REVOCABILITY OR VALIDITY OF THIS ARBITRATION SECTION OR ANY PORTION OF THIS ARBITRATION SECTION. ALL SUCH MATTERS SHALL BE DECIDED BY AN ARBITRATOR, AND NOT BY A COURT OR JUDGE.

(3) Covered Disputes.  Except as it otherwise provided herein, this arbitration Section applies, without limitation, to all “Covered Disputes,” defined as follows: disputes arising out of or related to this Agreement and disputes arising out of or related to Member’s relationship with CitiMED Medical, including termination of the relationship; claims based on any purported breach of contract, including breach of the covenant of good faith and fair dealing; claims based on any purported breach of duty arising in tort, including alleged violations of public policy and for emotional distress; claims of negligence; claims of defamation; claims of medical malpractice, including but not limited to any dispute relating to whether any medical services rendered in connection with this Agreement were unnecessary or unauthorized or were improperly, negligently, or incompetently rendered; and claims relating in any manner to CitiMED Wellcare Membership Club.  Covered Disputes also include, without limitation, disputes regarding unfair competition, harassment, and claims arising under the Civil Rights Act of 1964, Americans With Disabilities Act, Genetic Information Non-Discrimination Act, the and all similar state laws or any other statutory or common law scheme prohibiting, among other things, discrimination or harassment because of race, color, age, religious creed, national origin, ancestry, disability, sexual orientation, gender identity and sex, and all other similar federal and state statutory and common law claims. This Agreement is intended to require arbitration of every Covered Dispute, claim or other dispute that lawfully can be arbitrated, except for those claims and disputes which by the terms of the Agreement are expressly excluded from this arbitration Section.

(4) Federal Arbitration Act.  The Federal Arbitration Act shall govern the interpretation and enforcement of all binding arbitration proceedings under this Agreement.  To the extent that the Federal Arbitration Act is inapplicable, state law governing agreements to arbitrate shall apply. The arbitration findings will be final and binding except to the extent that state or federal law provides for the judicial review of arbitration proceedings.

(5) Limitation On How This Section Applies. Nothing in this Agreement is intended to require arbitration of any claim or dispute which the courts of the jurisdiction where Member resides have expressly held are not subject to mandatory arbitration.  Nothing in this arbitration provision shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party’s obligation to exhaust administrative remedies before making a claim in arbitration.

(6) Initiating Arbitration. In the event a dispute should arise and Member wishes to initiate these arbitration procedures, Member must deliver a written request for arbitration to CitiMED Medical within the time limits which would apply to the filing of a civil complaint in court.  CitiMED Medical will deliver a written request to Member for any claim it may wish to assert, also within the time limits which would apply to the filing of a civil complaint in court. If a request for arbitration is not submitted timely, the claim will be deemed to have been waived and forever released.

(7) Arbitration Procedure.  The dispute will be decided by a single, neutral, decision-maker, called the arbitrator, through an organization called Judicial Arbitration and Mediation Services (“JAMS”).  The arbitrator will be mutually selected by CitiMED Medical and Member. If the parties cannot mutually agree on an arbitrator, then an arbitrator will be selected by the parties according to the method of selection specified by JAMS in its Streamlined Arbitration Rules & Procedures, which can be obtained at www.jamsadr.com.

  1. The arbitrator shall be bound by the provisions and procedures set forth in JAMS’ Streamlined Arbitration Rules & Procedures.  The applicable substantive law shall be the law of the State of Florida.
  2. The parties shall cooperate to the greatest extent practicable in the voluntary exchange of documents and information to expedite the arbitration.  After selection of the arbitrator, the parties shall have the right to take depositions and to obtain discovery regarding the subject matter of the action and to use and exercise all of the same rights, remedies and procedures, and be subject to all of the same discovery duties, liabilities and objections as provided by the Federal Rules of Civil Procedure.  The arbitrator shall have the authority to rule on motions (including the power to issue orders and determine appropriate remedies) regarding discovery and to issue any protective orders necessary to protect the privacy and/or rights of parties and/or witnesses.
  3. The arbitrator shall have the same authority to award remedies and damages on the merits of the dispute as provided to a judge and/or jury under parallel circumstances.  However, the arbitrator shall only be permitted to award those remedies in law or equity which are requested by the parties and which are supported by the credible, relevant evidence.  The arbitrator shall issue a written final and binding opinion and award.
  4. The parties expressly agree to resolve any dispute in arbitration on an individual basis only, and not on a class, collective, or private attorney general representative action basis.  The arbitrator shall have no authority to consider or resolve any claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any claim or issue any relief on a class, collective, or representative basis.  If at any point this provision is determined to be unenforceable, the parties agree that this provision shall not be severable, unless it is determined that the arbitration may still proceed on an individual basis only.
  5. Following the issuance of the arbitrator’s decision, any party may petition a court to confirm, enforce, correct or vacate the arbitrator’s opinion and award as set forth in the Federal Arbitration Act.

(8) Fees and Costs of Arbitration. Fees and costs shall be allocated in the following manner: Each party will be responsible for its own attorneys’ fees and expenses (except as otherwise provided by law) and the cost of a copy of the reporter’s transcript of the proceedings (if desired).  The costs of the arbitration will be allocated per the JAMS Policy on Consumer Arbitrations.

(9) Arbitration Hearing and Award. The location of the arbitration proceeding shall be no more than 45 miles from the place where CitiMED Medical last provided services to Member under this Agreement, unless each party to the arbitration agrees in writing otherwise.  The parties will arbitrate their dispute before the arbitrator, who shall confer with the parties regarding the conduct of the hearing and resolve any disputes the parties may have in that regard. Within 30 days of the close of the arbitration hearing, or within a longer period of time as agreed to by the parties or as ordered by the arbitrator, any party will have the right to prepare, serve on the other party and file with the arbitrator a brief.  The arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to and decided by the arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be forfeited by virtue of this arbitration Section. The arbitrator will issue a decision or award in writing, stating the essential findings of fact and conclusions of law.  Except as may be permitted or required by law, as determined by the arbitrator, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of all parties.

Member may reject these arbitration provisions by notifying CitiMED Medical via email at opt-out-of-arbitration@CitiMED.com. All other provisions of this Addendum and Member’s Agreement as a whole will not be impacted by this decision.

Member understands this Agreement is not health insurance and CitiMED Medical will not file any claims against the patient’s health insurance policy or plan for reimbursement of any health care services covered by the agreement. This Agreement does not qualify as minimum essential coverage to satisfy the individual shared responsibility provision of the Patient Protection and Affordable Care Act, at 26 U.S.C. s. 5000A. This agreement is not workers’ compensation insurance and does not replace an employer’s obligations under Florida law at chapter 440 of the Florida statutes.

TESTING SITES

Your immunity and psychological wellbeing are our top priority. Our doctors are available online to help you cope with this unprecedented medical crisis, and provide you practical tools to create your New Normal.

OUR MOBILE UNIT IS AVAILABLE FOR PRIVATE TESTING, BOTH MORNING AND AFTERNOON. GROUPS OF MORE THAN 10 PEOPLE.

TESTING IS AVAILABLE FOR AVENTURA RESIDENT ONLY AT WATERWAYS PARK (DON SOFFER AVENTURA HIGH SCHOOL PARKING – FROM 9:00 AM TO 5:00PM)

TESTING IS AVAILABLE FOR AVENTURA RESIDENT ONLY AT WATERWAYS PARK (DON SOFFER AVENTURA HIGH SCHOOL PARKING – FROM 9:00 AM TO 5:00PM)

TESTING IS AVAILABLE AT  OUR NORTH MIAMI BEACH LOCATION
(152 NE 167 ST MIAMI FL, 33162)

TESTING IS AVAILABLE  IN HALLANDALE AT 1720 HALLANDALE BLVD.

ABOUT COVID-19

Your immunity and psychological wellbeing are our top priority. Our doctors are available online to help you cope with this unprecedented medical crisis, and provide you practical tools to create your New Normal.
The virus that causes COVID-19 is thought to spread mainly from person to person, mainly through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs. Spread is more likely when people are in close contact with one another (within about 6 feet).
Quarantine means separating a person or group of people who have been exposed to a contagious disease but have not developed illness (symptoms) from others who have not been exposed, in order to prevent the possible spread of that disease. Quarantine is usually established for the incubation period of the communicable disease, which is the span of time during which people have developed illness after exposure. For COVID-19, the period of quarantine is 14 days from the last date of exposure because the incubation period for this virus is 2 to 14 days. Someone who has been released from COVID-19 quarantine is not considered a risk for spreading the virus to others because they have not developed illness during the incubation period.

The most common recommendations are to wash hands often and avoid touching eyes, nose and mouth; avoid close contact with other people, cover you mouth and nose with a cloth face cover when around others; cover coughs and sneezes; clean and disinfect commonly touched surfaces daily; monitor your health and follow CDC guidance if symptoms develop.

Also visit the Covid-19 Prevention and Treatment page to learn about how to protect yourself from respiratory illnesses, like COVID-19.


https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

It is important to continue taking care of your health and wellness; Continue your medications; Continue to manage your disease the way your healthcare provider has told you; Do not delay getting emergency care for your health problems or any health condition that requires immediate attention; and Continue to practice everyday prevention.

For more information, please check out: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

Group Testing

CITIMED Testing can provide services for any and all local groups including businesses, residences, events, families, and charitable functions.

Testing services can be provided at your preferred location for groups of 10 people or more with no additional charge. For groups under 10 people, a one-time convenience fee of $250 will be charged.

20 to 50 tests – 10%
51 tests or more – 20%

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What's Included

For your peace of mind, we are providing a SARS-CoV-2 Viral Swab Test and COVID-19 Total Antibody Test that has received FDA - Emergency Use Authorization (EUA).